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Statement of Commitment

This multi-year accessibility plan outlines �Թ���’s commitment to creating an inclusive environment by providing accessible services to all. We prioritize the well-being and dignity of everyone who interacts with our services, striving to ensure independence and respect for all. �Թ��� is dedicated to removing barriers and fulfilling the accessibility requirements set out in the Accessibility for Ontarians with Disabilities Act (AODA). This multi-year accessibility plan focuses on our initiatives with respect to the AODA’s Accessibility Standards including:

• Information and Communications
• Employment
• Policies and Training
• Design of Public Spaces
• Client Feedback
• Feedback

This plan will be reviewed at least once every five years.
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Information and Communication

In accordance with the AODA’s Information and Communication Standard, �Թ��� will:

• Ensure internet websites and web content conform with Level A/AA of the World Wide Web Consortium Content Accessibility Guidelines (WCAG) 2.0.
• Ensure �Թ��� notifies the public and provides, on request, accessible formats and supports for people with disabilities in a timely manner.
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Employment

In accordance with the AODA’s Employment Standards, �Թ��� will:

• Accessibility Commitment: �Թ��� is dedicated to an accessible and inclusive workplace, providing necessary accommodations for all employees and those during the recruitment process.
• Accessible Communication: We ensure that all communication and information are available in accessible formats tailored to individual needs.
• Supportive Growth: We consider disabilities and accommodation needs in performance management and career development, ensuring everyone can succeed.
• Accommodation Process: We have clear processes in place to support accommodation requests during employment and after returning from leave.
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Policies and Training

�Թ��� has and will continue to implement policies practices and training initiatives in accordance with the AODA by taking the following steps:

• Implementing policies outlining our commitment to accessibility for clients and our people internally.
• Ensure that timely training is provided to all necessary persons to meet its requirements under the Integrated Accessibility Standards Regulations (IASR) and the Human Rights Code (HRC). We will maintain records of such training.
• Training our team on providing accessible services to our clients.
• Implementing a statement of our organization’s commitment to meet the accessibility needs of persons with disabilities in a timely manner and in compliance with the AODA’s Integrated Accessibility Standards.
• A Workplace Emergency Response Plan will be provided to employees who have indicated to our People Team that they have a disability and require assistance in the event of an emergency at our Toronto HQ office.
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Design of Public Spaces

�Թ��� is committed to ensuring that our public spaces meet AODA standards by taking the following steps:

• �Թ��� does not have any plans for new construction or significant redevelopment of its Toronto HQ office to which the Design of Public Spaces Standard of the Integrated Accessibility Standards Regulation is applicable.
• For any future plans to which this Standard would be applicable, however, �Թ��� will comply with the required responsibilities under this Standard.
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Client Feedback

�Թ��� is dedicated to incorporating AODA standards into our client feedback processes by taking the following steps:

• �Թ��� is pleased to have established its Commitment to Accessibility for Clients policy, which outlines our commitment to ensuring our services and training plan are accessible to our clients.
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Feedback

�Թ��� is committed to ensuring that our feedback processes align with AODA standards by taking the following steps:

• Gathering feedback from our employees, clients, and the public is key to our commitment to accessibility.
• Information on how to provide feedback is available on our internal intranet, and we are committed to monitoring and responding to feedback promptly.
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For more information on this accessibility plan, please get in touch with us:

• By email:
• By telephone:
• By mail: 207 Queens Quay W #400, Toronto, ON M5J 1A7
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Accessible formats of this document are available free upon request.
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2024-2029
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Last Updated: Sept. 30, 2024